Awards & accreditations

The foundation to Lee Valley Regional Park Authority’s commitment towards quality is summarised in the corporate aims, principles, ten year vision, mission statement, critical success factors and values.

Aim

The primary purpose of quality assurance is to ensure customers receive the highest quality of service by measuring ourselves against defined standards. Equally important is the maintenance of these standards to help deliver a quality service to an increasingly diverse customer base.  Lee Valley Regional Park Authority’s objective is to meet and exceed the needs and expectations of customers.

Our commitment

The Authority has a commitment to achieving external awards and accreditations to demonstrate commitment to delivering a quality service. The Authority has designed and implemented a Quality Management System that supports all Authority operations. The system is audited and reviewed periodically to ensure the best possible service is delivered.

 

If you would like any further information please contact us.

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White water rafting at Lee Valley White Water Centre

Quest

Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.

 

We currently hold accreditations for:

  • Lee Valley Athletic Centre - achieved Excellent in its 2019 assessment

  • Lee Valley Riding Centre - achieved Very Good in its 2019 assessment

  • Lee Valley Ice Centre - achieved Excellent in its 2019 assessment

  • Lee Valley White Water Centre - achieved Excellent in its 2019 assessment

  • Lee Valley VeloPark - achieved Excellent in its 2019 assessment

  • Lee Valley Hockey and Tennis Centre - achieved Very Good in its 2019 assessment

  • Active Communities - this service has achieved Outstanding in it's 2019 Quest Stretch assessment.

Green Flag
and Green Heritage

Green Flag and Green Heritage awards are the national standard for parks and green spaces in England and Wales.

 

We currently hold Green Flag Awards for:

  • Bow Creek Ecology Park

  • Gunpowder Park

  • Myddelton House Gardens

  • Queen Elizabeth Olympic Park

  • Rye House Gatehouse

  • River Lee Country Park

  • Tottenham Marshes

  • Waltham Abbey Gardens

  • Walthamstow Marshes

  • WaterWorks Centre nature reserve

 

We currently hold Green Heritage Awards for:

  • Myddelton House Gardens

Bow Creek Ecology Park

Other accreditations

  • Investing in Volunteers - Volunteers Team 

  • Learning Outside the Classroom Quality Badge - Youth and Schools Service

  • Red Tractor Assurance - Holyfield Hall Farm

  • London in Bloom - open spaces